Refund and Returns Policy

OOZY MILFORD Return and Refund Policy

Introduction At OOZY MILFORD, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy.

Eligibility for Returns

• Time Frame: Items must be returned within 30 days of the purchase date.
• Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Customized Products: Items that have been personalized or customized.
• Final Sale Items: Items marked as “final sale” or “non-returnable” at the time of purchase.
• Gift Cards: Gift cards are non-returnable and non-refundable.

Return Process

1. Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please include your order number and the reason for the return.
2. Receive a Return Authorization: Once your return request is approved, you will receive a return authorization and detailed instructions on how to return your item(s).
3. Pack and Ship Your Return: Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories. Ship the package to the provided return address using a traceable shipping method.

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or an error on our part.
• Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the cost of return shipping. Please contact us at [email protected] for assistance.

Refunds

• Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.
• Approved Refunds: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

• Exchange Process: If you need to exchange an item for a different size or color, please contact us at [email protected]. We will guide you through the process and ensure you receive the correct item.

Late or Missing Refunds

• Check Your Account: If you have not received a refund yet, first check your bank account or credit card statement.
• Contact Your Bank/Credit Card Company: It may take some time before your refund is officially posted. If you still have not received your refund after 10 business days, please contact your bank or credit card company.
• Contact Us: If you have done all of this and still have not received your refund, please contact us at [email protected].

Contact Information For any questions or concerns regarding our return and refund policy, please contact our customer service team at [email protected].

Effective Date

• Date: This Return and Refund Policy is effective as of 2024/07/30.

By purchasing from OOZY MILFORD, you agree to this Return and Refund Policy. We appreciate your business and are committed to ensuring your satisfaction with our products and services.